Noble Wine SIA privacy policy


1.Purpose and controller of personal data, general conditions

2.Explanation of terms

3.For what purposes can the Company process personal data?

4.What personal data does the Company process?

5.What is the legal basis for the processing of personal data?

6.To whom can personal information be passed?

7.From whom can the Company obtain information on personal data?

8.Can personal data be transferred to third countries?

9.How long is personal data stored?

10.What are the rights of the Data Subject during the period of personal data processing?

11.What are the Company’s guarantees regarding the security of personal data?

12.Who to contact?

1.Purpose and controller of personal data, general conditions

The purpose of the Privacy Policy is to provide a physical person – the Data Subject, with information on the purpose, scope, protection and term of processing of personal data during the acquisition of data and processing of the Data Subject’s personal data. The privacy policy applies to all information placed in the domain that the Noble Wine store can obtain about the User during the use of the online store website, programs and products.

The controller of personal data is SIA “Noble Wine”, (hereinafter – the Company), registration No. 40103577174, legal address: Elizabetes Street 33-13, Riga.

The company’s contact information in matters related to personal data processing is: e-mail:

In case the User does not agree with the privacy policy, the User must stop using the online store website.

The privacy policy only applies to the Noble Wine online store site. The Store does not control and is not responsible for third party sites that are linked to and that the User may access from the online store site.

The Site Administration does not verify the reliability of personal data submitted by the User of the online store site.

2.Glossary of terms

The following terms are used in the Privacy Policy:

Store site administration (hereinafter – site administration)employees authorized to monitor the site, who act on behalf of SIA Noble Wine and who organize and / or perform personal data processing, as well as determine the purpose for which personal data is processed, exactly what personal data is processed, what activities (operations) are performed with personal data.

Personal data – any information that relates directly or indirectly to a specific or identifiable natural or legal person.

Processing of personal data – any operation (operation) or set of operations (operations) performed with personal data, with or without automatic means, including collection, recording, systematisation, storage, updating, updating, extraction, use of personal data , transfer (distribution, presentation, access), generalization, blocking, removal, destruction.

Confidentiality of personal data – It is mandatory to respect the operator or anyone else who has access to personal data, which may not be disseminated without the consent of the personal data subject or without any legitimate justification.

Store Website User (hereinafter – User) – a person who has access to the Website via the Internet and who uses it.

3.For what purposes can the Company process personal data?

The need to collect and process personal data arises for the Company while ensuring economic activity, including:

  • For the identification of a user registered on the online store website in order to place an order remotely and / or enter into a purchase and sale agreement with Noble Wine.
  • Give the user access to personalized resources on the online store site.
  • To establish feedback with the User, including notification, request related to the use, sending, provision of services, processing of the User’s request and inquiries of the online store website.
  • Locating the user to ensure security, prevent fraud.
  • To confirm the reliability and completeness of the personal data submitted by the user.
  • Creation of accounting records when making purchases, if the User has given consent to such accounting records.
  • Online store site User’s notice of ordering.
  • Receipt and processing of payments, approval of taxes or tax rebates, contestation of payment, determination of the User’s rights to use the credit line.
  • To provide effective customer and technical support in case of problems related to the use of the online store website.
  • Delivery of product updates, special offers, price information, news and other news with the User’s permission on behalf of the online store or online store partners.
  • Advertising with the User’s consent.
  • Store site administration
  • Accounting;
  • Record keeping;
  • Providing customer service and services, selling goods;
  • For other purposes of personal data processing, when a person uses, has used or has expressed a wish to use the Company’s services, or is otherwise related to the services provided by the Company.
  • To allow the website to answer your questions submitted by writing to e-mail or using our contact form on the website and provide you with the desired information;
  • To obtain statistics on the number of website visits. These statistics do not identify the person.

4.What personal data does the Company process?

The Company processes the categories of personal data specified in the Company’s Data Processing Register.

The Company The Data Processing Register contains information on Data subjects, categories, purposes of data processing, legal basis of processing, sources of personal data, recipients of personal data, duration of storage of personal data.

Personal data is collected from both the Data Subject and external sources. The categories of personal data that the Company collects and processes mostly, but not exclusively, are:

  • Identification data – name, surname, personal identification code, date of birth, position;
  • Payment details – bank, account number;
  • Contact information – address, telephone number, e-mail address;
  • User data – IP address, information from cookies, information about the browser (or any program that provides access to display the advertisement), access time ;, the page where the ad unit is placed, the address of the previous page.
  • Other personal data, depending on the type of service provided and the information provided by the Data Subject.

5.What is the legal basis for the processing of personal data?

The company processes personal data only when there is a legal basis to do so.

The main legal bases for the processing of personal data are:

  • To ensure the functions of the Company, to perform the duties specified in regulatory enactments. In applying this legal basis, the Company has no discretion with regard to the obligations imposed.
  • Specified for the performance of the contract or the performance of an action at the request of the Data Subject before concluding the contract.
  • To respect the legitimate interests of the Company.

6.To whom can personal data be transferred?

The Company may transfer personal data to other persons, such as courier service providers, postal organization, electricity network operators, if it is related to the fulfillment of the User’s order placed on the Noble Wine online store website, including delivery, to municipalities and public authorities and organizations only for the intended purpose and to the extent necessary, as well as when it is determined by the regulatory enactments of the Republic of Latvia, to other service providers (accounting services, IT system maintainers).

7.From whom can the Company obtain information on personal data?

The company can obtain data and information about personal data from the person himself. The Company cooperates only with those institutions and organizations that are able to guarantee the requirements specified in regulatory enactments regarding the proper storage and protection of personal data.

8.Can personal data be transferred to third countries?

Personal data is not transferred outside the European Economic Area.

9.How long is personal data stored?

The Company will store personal data only for as long as it is necessary to perform its functions, for example, as long as the Data Subject uses the Company’s services or until the Data Subject withdraws its consent if the personal data were processed on that basis. In some cases, the duration of storage is determined by regulatory enactments. The period for which personal data are stored is determined by the purpose for which the data were collected.

10.What are the rights of the Data Subject during the period of personal data processing?

In accordance with the data protection regulations, the Data Subject has the right to influence data processing by contacting the Company, writing to e-mail:

The data subject may:

1) to obtain information on whether the Company has processed any personal information of the Data Subject;

2) access the processed personal information, obtain a free copy thereof (except in case of multiple or excessive requests) and, unless otherwise provided by applicable data protection legislation, including information on:

  • Purpose of data processing;
  • The relevant categories of personal data being processed;
  • Recipients or categories of recipients of personal data, in particular recipients outside the European Union or the European Economic Area;
  • Intended data storage period;

3) has the right to request the correction or deletion of data;

4) request to limit the data processing of the Data Subject. In some cases, the Data Subject is entitled to request a restriction on the processing of data, for example when the Data Subject disputes the accuracy of personal data or when the data are no longer needed for processing but are necessary for the Data Subject to bring legal proceedings. In that case, the Company will no longer process the relevant personal data;

5) object to the processing of data, including opposition to the use of personal data for profiling, i.e. automatic processing of personal data, if such has been initiated by the Company;

6) withdraw its consent, without prejudice to the lawfulness of the processing performed before the withdrawal of the consent of the Data Subject;

7) submit a complaint to the competent Data State Inspectorate;

8) receive compensation for damage that may be caused to a person as a result of such processing in violation of the General Data Protection Regulation and this Privacy Policy.

11.What are the Company’s guarantees regarding the security of personal data?

The Company undertakes to provide and continuously improve safeguards to protect personal data from unauthorized access, accidental loss, leakage, disclosure or destruction.

When working with data and, in particular, personal data, the Company has implemented technical and organizational measures that are suitable for data protection needs, such as the use of secure antivirus programs, the use of only certified software, training of all employees involved in personal data processing, periodic backups of the tested server,; password security is ensured; performed regular password changes for users, regular software updates are installed.

The Company guarantees that personal data is processed lawfully, in good faith and in a manner that is transparent to the Data Subject, and that the data necessary to achieve the purposes of the processing is collected. Company cover personal data for specified, explicit and legitimate purposes and will not process them further in a way incompatible with those purposes.

Employees of the Company who process personal data shall ensure the confidentiality of such information. The company’s obligation to observe the obligation of confidentiality with regard to personal data is valid for an indefinite period of time, including after the termination of the employment relationship.

12.Who to contact?

If you have questions about the processing of personal data or have doubts that personal data is safe, please contact the Company’s Data Protection Specialist by writing to e-mail:, or by writing to the legal address: Elizabetes Street 33-13, Riga .

If the Data Subject is not satisfied with the received answer, the Data Subject has the right to submit a complaint to the Data State Inspectorate (Blaumaņa Street 11/13, Riga, LV-1011).

  • The buyer does not have the opportunity to withdraw from his participation in the event that full payment is made, the money for participation is not returned, and his participation cannot be rescheduled to another date.
  • The buyer has the right to change the name of the participant or transfer his participation to a third person by notifying Noble Wine employees by e-mail, at least 1 hour before the start of the event.
  • If the required number of participants is not collected, Noble Wine has the right to cancel the event 5 days before the start of the event, notifying the participants by e-mail or a message to the left phone number.

Terms of purchase and right of withdrawal 

The Seller sells and delivers the goods to the Buyer who has reached the age of 18 and presented an identity card upon receipt. 

   1. Delivery terms: 

Delivery of orders over 60 EUR in Riga, Jurmala, BaltezersMarupe and other suburbs of Riga within 20 km is free. When placing an order on a working day before 14:00, the goods will be delivered on the same day until 21:00. When placing an order on a business day after 14:00 or on a weekend, the order will be delivered the next business day from 10:00 to 21:00 

Delivery cost within the territory of Latvia – 20 km and more from the center of Riga – from 7 EUR. When placing an order on a business day before 14:00, the goods will be delivered on the next business day from 10:00 to 21:00. When placing an order on a working day after 14:00 or on a weekend, the order will be delivered within 2 working days from 10:00 to 21:00. 

    2. Right to withdraw from goods 

The Buyer has the right to refuse the product within fourteen (14) days if the product has a defect or does not advise the ordered name. 

The right to withdraw will expire after 14 days from the date on which the Buyer who made the purchase received the goods for his use. 

In order to exercise the right of withdrawal, you must inform SIA Noble Wine, address Elizabetes iela 33-13, Riga, LV-1010, phone number +37120102020, e-mail address about the decision to refuse the goods. 

   3. Cancellation procedure: 

In case of receipt of an order to refuse the goods, SIA Noble Wine will refund all payments received from you, excluding shipping costs, without undue delay and in any case no later than 14 days from the date of receipt of the order to refuse the goods. 

The goods must be sent or returned to the Noble Wine store at Elizabetes 33-13, Riga, LV-1010 without undue delay and in any case no later than 14 days after the day when the Buyer informed Noble Wine of his decision to refuse the goods. 

SIA Noble Wine will not accept the goods that are sent back by mail, since at the time of receipt of the goods it is impossible without the presence of both parties to record the visual condition, defects of the goods and the composition of the package. By sending the goods to the office of SIA Noble Wine using the courier services, the Buyer agrees with the act of acceptance of the goods, its visual condition and packaging, drawn up in a unilateral person by SIA Noble Wine. Further claims about the condition of the goods by the Buyer will be considered unfounded. 

If you choose to return the goods using courier services, the cost of delivery is paid by the Buyer. 

The buyer is responsible for maintaining the quality and safety of the goods during the period of exercising the use of the right of withdrawal. 

The application for the return of goods can be filled in free form in Latvian or Russian.

   4. Cases not covered by the cancellation procedure:

Regulations of the Cabinet of Ministers No. 255 dated 20.05.2014. “Rules on distance contract” in clause 22 of the specified cases, including if: 

the price of the goods depends on fluctuations in the financial market, which the seller cannot control and which may arise during the right of withdrawal; 

the product is produced on behalf of the consumer or personalized; 

the product quickly deteriorated or the expiration date soon ends; 

the consumer has opened the packaging of the goods, which cannot be returned for health and hygiene reasons; 

goods, due to the peculiarities of which, after delivery, it will be forever associated with other things; 

the consumer has requested the seller or supplier to come and do urgent repairs or maintenance work. If the seller or service provider comes to the consumer, provides additional services or delivers goods, other than spare parts necessary for repair or maintenance, the right of refusal applies to the specified additional services or goods; 

the product is mechanically and / or externally damaged, the value of the product decreases and the product is no longer available for sale;

   5. Other conditions

To make additions to the order, to correct mistakes made during the ordering process, the client can contact Noble Wine by phone +37120102020 or by e-mail: 

In the online store, product photos may slightly differ from the offered product. In order to clarify or concretize the characteristics of the goods or eliminate inaccuracies associated with the order, please contact by e-mail:, tel. +37120102020 to avoid unpleasant misunderstandings.

   6. Warranty service

All wine accessories, CoravinZzysh devices or Lehmann wine glasses purchased from Noble Wine store are covered by a 2-year warranty from the date of purchase. 

If the purchased product is found by the client to be defective or there are problems with the operation of the product, we ask you to deliver it to the Noble Wine store at Elizabetes iela 33-13 along with the documents confirming the guarantee and purchase. 

Products that have received mechanical damage as a result of the actions of the Buyer are not subject to warranty service.