Noble Wine SIA privacy policy

Riga, May 25, 2018

This Privacy Policy for personal data (hereinafter referred to as the Privacy Policy) applies to all information that the Noble Wine store located on the domain name www.noblewine.lv can receive about the User while using the website of the Internet store, programs and Internet products -shop.

1 DEFINITION OF TERMS

1.1.4. “Confidentiality of personal data” is a mandatory requirement for the Operator or other person who has gained access to personal data to prevent their dissemination without the consent of the subject of personal data or other legal grounds.

1.1.5. “User of the store site (hereinafter referred to as the User)” – a person who has access to the Site through the Internet and uses the Store Site.

1.1.6. “Cookies” is a piece of data sent by a web server and stored on the user’s computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.

1.1.7. “IP-address” is a unique network address of a node in a computer network built using the IP protocol.

2. GENERAL PROVISIONS

2.1. The use of the store website by the User means acceptance of this Privacy Policy and the terms of processing the User’s personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the website of the online store.

2.3. This Privacy Policy applies only to the Noble Wine Online Store website. The store does not control and is not responsible for third-party sites to which the User can click on the links available on the website of the online store.

2.4. The site administration does not verify the accuracy of the personal data provided by the User of the site of the online store.

3.THE PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the Administration of the website of the online store for non-disclosure and ensuring the protection of the confidentiality of personal data that the User provides at the request of the Administration of the site when registering on the website of the online store or when placing an order for the purchase of the Goods.

3.2. Personal data permitted for processing under this Privacy Policy is provided by the User by filling out the registration form or during the ordering process on the Site of the Noble Wine online store and includes the following information:

3.2.1 For individuals:

1.1 last name, first name of the User;

3.2.1.2 contact phone number of the User;

3.2.1.3 email address (e-mail);

3.2.1.4 the delivery address of the Goods;

3.2.2 For legal entities:

3.2.2.1 surname, first name, user;

3.2.2.2 the contact phone number of the User;

3.2.2.3 e-mail address (e-mail) of the User;

3.2.2.4 the name of the enterprise;

3.2.2.5 Registration number of the enterprise;

3.2.2.6 legal address of the enterprise;

3.2.2.7 delivery address of the Goods.

3.3. When the User makes purchases in the store or in the Noble Wine online store, the following information about the purchases made by the User is also accumulated:

3.3.1 For individuals, subject to the presence of a Noble Wine loyalty card:

3.3.1.1 date and time of purchase;

3.3.3.2 purchase amount with and without PVN;

3.3.3.3 types and quantities of purchased items;

3.3.3.4 information about the discounts provided;

3.3.3.5 number of the user’s loyalty card (in case of having a Noble Wine loyalty card);

3.3.3.6 username, surname (in case of a Noble Wine loyalty card).

3.3.2 For legal entities:

3.3.2.1 date and time of purchase;

3.3.2.2 purchase amount with and without PVN;

3.3.2.3 types and quantities of purchased items;

3.3.2.4 the name of the enterprise;

3.3.2.5 Registration number of the enterprise;

3.3.2.6 legal address of the enterprise;

3.3.2.7 information about the discounts provided.

3.4. The online store protects Data that is automatically transmitted when viewing ad units and when visiting pages on which a statistical system script (“pixel”) is installed:

IP address;

information from cookies;

information about the browser (or other program that provides access to the display of advertising);

access time;

the address of the page on which the ad unit is located;

referrer (address of the previous page).

3.4.1. Disabling cookies may result in the inability to access parts of the website of the online store that require authorization.

3.4.2. The online store collects statistics about the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.

3.5. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to secure storage and non-proliferation, except as provided in clauses. 5.2. and 5.3. of this Privacy Policy.

4.PURPOSES OF COLLECTING PERSONAL USER INFORMATION

4.1. The User’s personal data may be used by the Administration of the online store website for the following purposes:

4.1.1. Identification of the User registered on the website of the online store for placing an order and (or) concluding an Agreement for the sale of goods remotely with Noble Wine

4.1.2. Providing the User with access to the personalized resources of the Website of the online store.

5. METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION

5.1. The processing of the User’s personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.

5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, solely for the purpose of fulfilling the User’s order placed on the Site of the Noble Wine online store, including delivery of the Goods.

5.3. The User’s personal data may be transferred to the authorized state authorities of the Republic of Latvia only on the grounds and in the manner prescribed by the legislation of the Republic of Latvia.

5.4. In case of loss or disclosure of personal data, the Site Administration immediately informs the User about the loss or disclosure of personal data.

5.5. The site administration takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The site administration, together with the User, takes all the necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.

6. OBLIGATIONS OF THE PARTIES

6.1. The user is obliged:

6.1.1. Provide reliable information about personal data necessary to use the Website of the online store.

6.1.2. Update, supplement the provided information about personal data in case of changes in this information.

6.2. The site administration is obliged:

6.2.1. Use the information received solely for the purposes specified in clause 4 of this Privacy Policy.

6.2.2. Ensure that confidential information is kept secret, not disclosed without the prior written permission of the User, and also not to sell, exchange, publish, or disclose in other possible ways the transferred personal data of the User, with the exception of clauses cl. 5.2. and 5.3. of this Privacy Policy.

6.2.3. Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure usually used to protect this kind of information in the existing business.

6.2.4. Block personal data related to the relevant User from the moment the User or his legal representative or the authorized body for the protection of the rights of personal data subjects apply or request for the verification period, in case of revealing inaccurate personal data or illegal actions.

6.2.5 Upon request, provide the User with personal information relating to him within one month from the receipt of the request in a convenient format.

7. LIABILITY OF THE PARTIES

7.1. The site administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of the Republic of Latvia, with the exception of cases provided for in cl. 5.2., 5.3. and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:

7.2.1. Became public domain before its loss or disclosure.

7.2.2. Was received from a third party before it was received by the Site Administration.

7.2.3. Was disclosed with the consent of the User.

8. DISPUTE RESOLUTION

8.1. Before going to court with a claim for disputes arising from the relationship between the User of the website of the online store and the Administration of the site, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).

8.2. The recipient of the claim within 30 calendar days from the date of receipt of the claim shall notify the applicant of the claim in writing about the results of the consideration of the claim.

8.3. If an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Republic of Latvia

8.4. The current legislation of the Republic of Latvia applies to this Privacy Policy and the relationship between the User and the Site Administration.

9. ADDITIONAL TERMS

9.1. The site administration has the right to make changes to this Privacy Policy without the consent of the User.

9.2. The new Privacy Policy comes into force from the moment it is posted on the Website of the online store, unless otherwise provided by the new edition of the Privacy Policy.

9.3. All suggestions or questions about this Privacy Policy should be reported indicate the section of the website of the online store

9.4. The current Privacy Policy is posted on the page at www.noblewine.lv

  • The buyer does not have the opportunity to withdraw from his participation in the event that full payment is made, the money for participation is not returned, and his participation cannot be rescheduled to another date.
  • The buyer has the right to change the name of the participant or transfer his participation to a third person by notifying Noble Wine employees by e-mail events@noblewine.lv, at least 1 hour before the start of the event.
  • If the required number of participants is not collected, Noble Wine has the right to cancel the event 5 days before the start of the event, notifying the participants by e-mail or a message to the left phone number.

Terms of purchase and right of withdrawal 

The Seller sells and delivers the goods to the Buyer who has reached the age of 18 and presented an identity card upon receipt. 

   1. Delivery terms: 

Delivery of orders over 60 EUR in Riga, Jurmala, BaltezersMarupe and other suburbs of Riga within 20 km is free. When placing an order on a working day before 14:00, the goods will be delivered on the same day until 21:00. When placing an order on a business day after 14:00 or on a weekend, the order will be delivered the next business day from 10:00 to 21:00 

Delivery cost within the territory of Latvia – 20 km and more from the center of Riga – from 7 EUR. When placing an order on a business day before 14:00, the goods will be delivered on the next business day from 10:00 to 21:00. When placing an order on a working day after 14:00 or on a weekend, the order will be delivered within 2 working days from 10:00 to 21:00. 

    2. Right to withdraw from goods 

The Buyer has the right to refuse the product within fourteen (14) days if the product has a defect or does not advise the ordered name. 

The right to withdraw will expire after 14 days from the date on which the Buyer who made the purchase received the goods for his use. 

In order to exercise the right of withdrawal, you must inform SIA Noble Wine, address Elizabetes iela 33-13, Riga, LV-1010, phone number +37120102020, e-mail address info@noblewine.lv about the decision to refuse the goods. 

   3. Cancellation procedure: 

In case of receipt of an order to refuse the goods, SIA Noble Wine will refund all payments received from you, excluding shipping costs, without undue delay and in any case no later than 14 days from the date of receipt of the order to refuse the goods. 

The goods must be sent or returned to the Noble Wine store at Elizabetes 33-13, Riga, LV-1010 without undue delay and in any case no later than 14 days after the day when the Buyer informed Noble Wine of his decision to refuse the goods. 

SIA Noble Wine will not accept the goods that are sent back by mail, since at the time of receipt of the goods it is impossible without the presence of both parties to record the visual condition, defects of the goods and the composition of the package. By sending the goods to the office of SIA Noble Wine using the courier services, the Buyer agrees with the act of acceptance of the goods, its visual condition and packaging, drawn up in a unilateral person by SIA Noble Wine. Further claims about the condition of the goods by the Buyer will be considered unfounded. 

If you choose to return the goods using courier services, the cost of delivery is paid by the Buyer. 

The buyer is responsible for maintaining the quality and safety of the goods during the period of exercising the use of the right of withdrawal. 

The application for the return of goods can be filled in free form in Latvian or Russian.

   4. Cases not covered by the cancellation procedure:

Regulations of the Cabinet of Ministers No. 255 dated 20.05.2014. “Rules on distance contract” in clause 22 of the specified cases, including if: 

the price of the goods depends on fluctuations in the financial market, which the seller cannot control and which may arise during the right of withdrawal; 

the product is produced on behalf of the consumer or personalized; 

the product quickly deteriorated or the expiration date soon ends; 

the consumer has opened the packaging of the goods, which cannot be returned for health and hygiene reasons; 

goods, due to the peculiarities of which, after delivery, it will be forever associated with other things; 

the consumer has requested the seller or supplier to come and do urgent repairs or maintenance work. If the seller or service provider comes to the consumer, provides additional services or delivers goods, other than spare parts necessary for repair or maintenance, the right of refusal applies to the specified additional services or goods; 

the product is mechanically and / or externally damaged, the value of the product decreases and the product is no longer available for sale;

   5. Other conditions

To make additions to the order, to correct mistakes made during the ordering process, the client can contact Noble Wine by phone +37120102020 or by e-mail: info@noblewine.lv 

In the online store www.noblewine.lv, product photos may slightly differ from the offered product. In order to clarify or concretize the characteristics of the goods or eliminate inaccuracies associated with the order, please contact www.noblewine.lv by e-mail: info@noblewine.lv, tel. +37120102020 to avoid unpleasant misunderstandings.

   6. Warranty service

All wine accessories, CoravinZzysh devices or Lehmann wine glasses purchased from Noble Wine store are covered by a 2-year warranty from the date of purchase. 

If the purchased product is found by the client to be defective or there are problems with the operation of the product, we ask you to deliver it to the Noble Wine store at Elizabetes iela 33-13 along with the documents confirming the guarantee and purchase. 

Products that have received mechanical damage as a result of the actions of the Buyer are not subject to warranty service.