Frequently Asked Questions
You can contact our customer service at +371 28007772. You can also write to us at info@noblewine.lv or fill out the contact form on this page. You can also find us on Instagram or Facebook.
Our standard opening hours are:
- Our store at Elizabetes 33 in Riga is open from Monday to Friday from 10:00 to 22:00, from 12:00 to 22:00 on Saturday, but on Sunday from 10:00 to 18.00.
- Our wine bar at Elizabetes 33 in Riga is open from Monday to Friday from 10:00 to 22:00, from 12:00 to 22:00 on Saturday, but on Sunday from 10:00 to 18.00.
You can write to us at info@noblewine.lv and we will do our best to help you as soon as possible. We aim to respond to all emails within 24 hours, but during busy times it may take a little longer. If your request is urgent, you can always call us at +371 28007772.
You can speak to a member of our customer service team by visiting our home page and clicking the icon in the lower right corner of the screen.
We deliver goods to the address specified in the order. We have made some changes for the safety of customers and staff. All our deliveries are now “contactless”. Your order will remain at your doorstep and you will not be asked to sign it.
If you wish, you can pick up your order from our store at Riga, St. Elizabetes 33.
Our standard delivery is carried out within 2 – 3 working days in Riga and in Latvia.
Make an order before 14:00 around 20 km from Riga and we will deliver it on the same working day. If the delivery is somewhere in Latvia we can deliver in the next 2 working days.
We can deliver to all addresses in Latvia and practically to all addresses in Europe. If you live in a particularly exotic location, you should contact our customer service as there are some restrictions on the import of alcohol.
But for delivery in Europe, contact our customer support.
Our drivers are doing an excellent job of their task, but in case your order does not arrive as you expected, please contact our customer service team and we will resolve the issue as quickly as possible.
We use a few select delivery partners in addition to our delivery vans so we can deliver your order wherever you are. Venipack is our main partner. Sometimes we use the services of other companies.
We can ship to most countries, however, there are a few countries that we cannot export to due to alcohol import restrictions. Please, contact our customer service team for a specific quote and estimate for delivery times.
Please, note that all overseas orders will be re-packed in export cartons for safe transportation. We can arrange for the original boxes to be shipped from the manufacturer if specified when placing an order. Please, contact customer service for full details.
Before making delivery to the specified address, our courier will contact you by phone to agree on a convenient time for you. If the orders recipient does not answer our couriers call, and the order details does not specify a place where to leave the delivery, we will post pone the delivery till the recipient answers our calls.
We will always do our best to make amendments. As soon as you know you want to make a change, please contact our customer support team and we will try to process your request. However, depending on how close your order is to completion, this may not always be possible.
We send our vehicles to as many addresses as possible, however, we cannot use our vehicles throughout the territory of Latvia. We use the services of reliable delivery partners in areas where we cannot reach ourselves.
You can make a purchase on our website www.noblewine.lv or call our customer support and choose the option to place an order. You can also send us an email with details of what you want to purchase. If you have an account manager, you can contact them directly to place an order.
We pride ourselves on having some excellent wine consultants at Noble Wine. Just contact us and we will help you choose the most suitable wines for your needs. If you prefer to shop online, our website has great search and filtering features to help you find exactly what you need.
After you sign in to your account, you can update any of your details, including your password, email address, billing and shipping address, and payment details. If you cannot access your account, please contact our customer support team and we will return you access to your online account.
If you have our loyalty card, you can contact our customer support and we can add it for you, so you can enjoy the benefits of being our loyal customer.
If your order arrives damaged, please contact our customer service. We will arrange collection of the damaged order and dispatch a new order as soon as possible.
If you suspect your wine is spoiled, please contact our customer service. We will take care of picking up the damaged wine and sending a replacement order as soon as possible. If we no longer have a stock of identical wine, we will pay the original purchase price of the bottle ourselves. If you would like to return an item that has not yet been opened and the original packaging has been retained, please contact Customer Service to arrange a return within 3 days of delivery.
Our store at st. Elizabetes 33, Riga is open from Monday to Friday from 10:00 to 22:00, on Saturday from 12:00 to 22:00, and from 12:00 to 18:00 on Sunday.
Our wine bar at st. Elizabetes 33, Riga is open from Monday to Friday from 10:00 to 22:00, on Saturday from 12:00 to 22:00, and from 12:00 to 18:00 on Sunday.
If you need to speak to one of our specialists, please contact our customer support service at +371 20102020 or write an email to info@noblewine.lv. We will contact you shortly.
There is a public parking in front of our shop on Elizabetes street 33.
We have a wide selection of wines open for tasting in our shop and bar.
We also regularly hold tastings – both free and paid – in our store and bar.
You can purchase goods as a gift for someone else and receive it to the necessary address. We offer a variety of gift wrapping and you can add a gift message for free.
Our wines are delivered free of charge in high-quality six-wine Noble Wine boxes. However, if you need additional gift wrapping, we can offer a range of options for most bottles. You can see the full range here.
Please note that our gift wrap is only for 750ml bottles in the standard Bordeaux or Burgundy shape. It will not fit, for example, some bottles of sparkling wine. Please contact customer support at +371 28007772 if you need more information.
Additionally, you can add a gift message up to 240 characters long for any order you place. You can enter your congratulatory text during the checkout process for online purchases or by sending it to our customer service representative.
In our store, you can buy gift certificates for participation in an event organized by Noble Wine company, as well as on the website www.noblewine.lv. Purchased online gift certificates will be mailed (delivery may take up to three business days).
You can purchase gift certificates on our website, in our store, or by contacting our customer service.
You can exchange gift certificates for wines, spirits, events, and wine accessories in our store, through our mail and phone delivery service, as well as in the online store.
Our gift certificates are valid for one year from the date of purchase. Full terms of use for our gift certificates can be found here.
We accept all major debit and credit cards. If you have any problems with payment, please contact our customer service.
We offer a wide range of activities, both private and for the general public, from lunches and dinners to educational courses and tastings. All our events are conducted by specialists who will be happy to share their knowledge. Find out more about our events here.
You have the opportunity to rent our premises, order menus and drinks, and use the services of our experienced sommeliers. You can hold a business meeting, corporate event, or celebration for friends and family. We will organize any event according to your requirements and are ready to help in receiving guests.